Refunds and cancellation ...

ACE flight will be happy to refund gift vouchers to the purchaser
(not the recipient) within 28 days of purchase. There will however be a 10% administration charge.

If you wish to cancel or rearrange a booking ACE flight will require a minimum of two weeks notice.

If for any reason ACE flight have to cancel your flight due to weather or technical reasons with the aircraft, we will do our best to give you as much notice as possible and you will be offered either a flight in an alternative aircraft or the chance to rebook for another convenient date.


Gift vouchers ...

Gift vouchers will be sent when ACE flight has received full payment for the flight chosen. A date and time does not have to be booked prior to receiving a gift voucher.

ACE flight will require the name of the recipient to be printed on the voucher, if a time and date has been booked conformation of this will also be printed on the voucher.

Gift vouchers will be valid for 12 months from the date of issue.
Gift vouchers need to be brought with you on the day of the flight.


Height, weight and age ...

For safety reasons there are some restrictions on height weight
and age. Therefore people wishing to fly must be under 17 stone and 6ft 6.

The safety harness on the plane must also fit correctly and this can only be checked on the day of the flight.

There is no maximum or minimum age limit to fly, but children must be able to see out of the cockpit and reach the controls, they must also be able to fully understand safety instructions given to them by the pilot on the ground and the in the air. This will be up to the pilot to decide.


Fitness to fly ...

You do not need a medical to fly but you do need to be in relatively good health, if you have any medical conditions or concerns about this speak to your doctor.

People wishing to fly must also be capable of getting in and out of the aeroplane with the help of the pilot, if you have any concerns or questions about this please speck to us before booking and we will do are best to accommodate your needs.


Our pilots ...

All of the ACE flight pilots hold Civil Aviation Authority commercial and instructor ratings. With a wide range of differing experience.

They are all certified by the CAA and all stay current with the appropriate checkouts and renewals of their licences by an independent CAA examiner.


Insurance ...

ACE flight is covered by £1,000,000 legal liability insurance, this covers people doing a flight and third parties in the air or on the ground (but not in ACE flights building).

If this is not adequate more insurance could be arranged, please call for details.


Weather ...

As with many other outdoor sports, flying is weather dependant and the aircraft has certain safety restrictions. If your flight is cancelled or delayed due to weather conditions please remember that this is because your safety and well-being is paramount.

In the event your flight is cancelled due to weather you will be given the opportunity to rebook for another day. That will also remain subject to weather conditions on the day.


Clothes ...

With your flight, overalls, a flying jacket, goggles, hat and headset are all provided. We ask that you wear suitable outdoor shoes (trainers or walking boots are ideal or any other soft soled shoes). You may also wish to bring gloves for added comfort.